Building Data Products with Machine Learning at Zendesk

At Zendesk we care deeply about customer experience and we believe we can build better experiences using Machine Learning. We’ve been on a journey over the past years, shipping Machine Learning powered products and growing a multidisciplinary team of excellent engineers, data scientists, designers and product managers. This talk will focus on the technical challenges we've faced, what we've learnt along the way and the successful approaches we’ve taken to make this a somewhat repeatable process.